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Posts Tagged ‘Training’

Recent surveys show that most senior execs don’t believe they have the right management talent in place to move their business forward in 2011. The economy and corresponding attrition are factors but it’s also important for companies to determine if their behavior is driving mediocre, under-leveraged management.  A lack of confidence in your management team [...]

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I hold in my hand the envelopes…No one knows the contents of these envelopes, but you, in your divine and mystical way, will ascertain the answers having never before seen the questions.   [Ed McMahon] I once had a boss who loved the book How Will You Know Unless I Tell You? (author Jerry D. Twentier) and [...]

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We all have opinions and bad days but in today’s world, the line is getting blurred regarding freedom of speech, a business conflict or a mistake. Social Media complicates employment matters today. We all make mistakes, so how do you decide what’s a fireable offense or just bad judgment when it’s posted on Facebook, MySpace, [...]

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Is it possible that HR and Employee Relations groups are taking on increased responsibility to mediate and resolve front line issues because the employee complaints escalated beyond the manager’s skills? With Social Media in the mix, do you know what skills and knowledge gaps you need to address to increase their effectiveness? The people problems [...]

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A friend of mine told me a story last weekend about two of her employees which illustrates two key points for companies today: Helping employees manage the balance between work and personal lives in Social Media and preventing work dysfunction by educating your employees on Social Media. There is a lot of talk about the [...]

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There was a great question posted this week about how to create meaningful change with your sales team when you evolve from product to portfolio selling. I don’t consider it to be a simple question—for a lot of reasons—but I’ll focus on what she really wanted to know—how do you ensure that what you teach [...]

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  Given the amount of change in business environments in the past few years, there have been several studies about the resultant skill gap in organizations. The challenge for many is identifying what capabilities are needed to drive the business forward in the New Normal. One thing is for sure, companies are starting to realize [...]

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I just read a Discussion thread on LinkedIn regarding Social Media which I found interesting. The essence of the original discussion point was that Social Media can create risk inside an organization and that companies should build effective policies to manage the risk. I agree. Whether you want to “police” Social Media activity inside your [...]

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Yesterday I heard a story about how store Santa’s were asking for training on the toys that were coming out this year—primarily electronics. In its simplest form, it is a great example of understanding where the gaps in performance exist (as well as being in touch with your customer needs).  A trip to Santa can [...]

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An essential element of social media is about bringing people together and creating communities. A community may be built on commonality, personal or professional interest or cause.  Most recently I was in a discussion with a friend about online education and the value of informal and formal education resources. In most businesses, formal training is [...]

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