Yes. Well, I thought about ending the blog with the word “yes.” Instead, I will keep this post short. Saying “no” to a customer may seem like a callous thing to do but on the contrary, it is the best thing you can do for them, your business, your professional integrity. Saying “no’ may [...]
Archive for May, 2009
Can You Say No To A Customer?
Posted in Business, Customer Management, Sales, tagged Business, linkedin, Sales on May 26, 2009 | Leave a Comment »
Selling Is A Team Sport
Posted in Business, Sales, Teamwork, tagged Business, linkedin, Sales, Teamwork on May 25, 2009 | Leave a Comment »
Sales is often seen as an individual sport, so to speak. Sales people often work remotely and when not in the office, they are in the field making sales calls. It requires a high degree of independence, judgment and initiative. But the most successful sales people are not an island unto themselves, they are team [...]
So You Think You Want To Be A Manager, Part 2
Posted in Business, Management, Sales, tagged Business, Management, Sales on May 18, 2009 | 4 Comments »
Last week, we talked about the realities of management in my blog So You Think You Want To Be A Manager? Part 1 and guess what, I have more things for you to consider. I am firm believer that awareness helps improve preparedness, and hopefully you’ll find the humor in this as well. How do you [...]
So You Think You Want To Be A Manager? Part 1
Posted in Business, Management, Sales, tagged Business, Management, Sales on May 14, 2009 | Leave a Comment »
When you are interested in moving into management, everyone tells you how fulfilling it is and they talk about important skills such as problem solving, delegation, planning, organizing, coaching. You think you’ve found Nirvana…but there are a few details they may have left out. When I started in management my VP told me that the first six months feel [...]
You Don’t Need To Scale Mountains To Create Teamwork
Posted in Leadership, Teamwork, tagged Leadership, Teamwork on May 12, 2009 | Leave a Comment »
Real teamwork is often elusive. Individuals who come together for a project or a single goal may be singularly successful, but the true test is the sustainability of that group effort outside of a common initiative. Real, sustainable teamwork is when the group is genuinely invested in the success of each other. Creating an environment [...]
The Value Of Informal Leaders
Posted in Leadership, Management, Mentoring, tagged Business, Leadership, Management on May 5, 2009 | Leave a Comment »
In most work environments a lot of conversation happens when the boss isn’t around. In fact, it may be about the boss (aka you). Informal leaders can become a strong voice in your organization, reinforcing the culture and messaging, while adding their unique value. They are not mini-me’s, they are not narks, they have their own [...]
The Chance To Lead And Grow
Posted in Leadership, tagged Business, Leadership, Mentoring on May 4, 2009 | Leave a Comment »
Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. Jack Welch Early in my career, I remember looking at my boss and thinking, “You’re telling me we have to change the financial terms, so why do I have to deliver the bad [...]
Overcoming Commoditization Through Effective Selling
Posted in Commoditization, Sales, Strategic Selling, tagged Business, Commoditization, Sales, Strategic Selling on May 1, 2009 | Leave a Comment »
I believe that some companies are unnecessarily commoditized in their market. Value comes from how you sell, not always from what you sell. However, experience alone will not drive optimal results without a sound account strategy. A well-designed strategy gives you greater control and it will help you avoid commoditization. Companies can avoid commoditization by [...]
